Shipping Policy

Free Shipping

We offer free shipping on all orders within the US with no minimum purchase required.

Delivery Time

Orders are processed within 1-3 business days. US shipping typically takes 4-6 business days. Total delivery time is approximately 5-8 business days.

Tracking Your Order

You will receive a tracking number via email within 2-3 business days after shipping.

Address or Product Changes

Changes to the shipping address or products must be requested within 6 hours of placing the order. Processing time may extend by 1-2 business days if changes are made.

Issues with Tracking Number

Tracking numbers may take 1-2 days to update. Contact us if the tracking number does not work within 3 business days.

Missing Items

Report any missing items within 48 hours of receiving your package.

Late Deliveries

If your delivery is delayed, contact us for resolution within 2 business days.

Customer Support

If you have any questions or concerns, please contact our customer service team at support@coolpetlv.com.

Website: https://coolpetlv.com

Email: support@coolpetlv.com

Business Addrees: 631 North Stephanie St. Henderson, NV 89014, Henderson Nevada 89014, United States.

Support Hours:Monday to Friday | 10:00 AM – 8:00 PM (GMT)