Modify/Cancel Order

Modification or Cancellation Window

You can modify or cancel your order within 6 hours of placing it. After this window, the order may already be in progress and cannot be changed.

Requesting Changes

To modify or cancel your order, contact our customer support team promptly. Email us at support@coolpetlv.com with your order number and details of the changes.

Handling Shipped Orders

If your order has already been shipped, modifications are not possible. You may need to wait for delivery and then follow our Return/Exchange & Refund Policy.

Refunds for Canceled Orders

For orders canceled within the specified timeframe, we will process a refund to the original payment method. Please allow 3 business days for the refund to reflect in your account.

Customer Support

Website: https://coolpetlv.com

Email: support@coolpetlv.com

Business Addrees: 631 North Stephanie St. Henderson, NV 89014, Henderson Nevada 89014, United States.

Support Hours:Monday to Friday | 10:00 AM – 8:00 PM (GMT)